2019 ACH Basics for Frontline FEATURE

ACH Basics for Frontline Staff Workshop

Tuesday, April 30, 2019
HCUL Education Center
1654 S King Street
Honolulu, Hawaii

Aloha and Welcome to the online registration

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To mail a check, please click here to print registration form and mail completed form with check to:
Hawaii Credit Union League
1654 South King Street
Honolulu, HI  96826

Registration Deadline:  April 15, 2019

Your frontline staff are some of the most important people at your credit union, as they are the first people your members see.  As a result they are the “face” of your credit union.  Is your staff educated on the basics of ACH to help better answer your members questions and deal with any problems or issues?  Unfortunately, many times we overlook the importance of providing staff the basic training needed.  This workshop will be a hands-on training focusing on the basics of ACH and the related rules and regulations to provide your frontline staff with the tools to help them answer questions regarding ACH and send your members away with an exceptional experience.  This workshop will include:                                          

  • ACH basics of the participants and flow of ACH
  • The different types of transactions sent through the ACH Network
  • An overview of the rules and regulations that must be considered when resolving members issues
  • The difference between a stop payment, authorization revoked and unauthorized transactions
  • The basics of government payments

Business casual attire is appropriate. Room temperature may vary, so please bring a sweater or jacket.

Pakela Awards for Educational Excellence Credit Hours
Frontline Essentials Workshop – 6 hours

This program is presented by Hawaii Credit Union League and is registered with Hawaii State Board of Public Accountancy.