ADA Accessibility Rules Where We Stand

on "July 23, 2021 4:16 pm"

In the age of Covid-19, CU Solutions Group (CUSG) and AudioEye are meeting an increased demand for digital accessibility testing and remediation services as credit unions and their members have become even more reliant on digital services.

audioeyeWith this acceleration toward a digital-first world, accessibility must be prioritized. The collective reliance on accessible web experiences has never been more important.

CUSG will perform a full review of a website to assist in identifying accessibility issues. CUSG’s partner AudioEye identifies accessibility errors and fixes them. Together, they will give you peace of mind and help you to provide visitors a more inclusive experience.

U.S. Federal Courts are now also ruling that “places of public accommodations” extends to the internet. But how do you ensure your website is providing equal access for individuals of all abilities? It’s tricky. The ADA has no solid regulations on what compliance would entail, and after years of waiting for the Department of Justice (DOJ) to issue new rules, the agency announced in December of 2017 that it was withdrawing the guidance document related to the matter, effectively curtailing any new regulations for the near future. 

Current guidelines are ambiguous

Since the Department of Justice has not issued a clarification on website compliance, organizations (and courts) are looking elsewhere for these guidelines. Currently, the internationally recognized consensus for web accessibility standards is the Web Content Accessibility Guidelines (WCAG), which operates on three levels: A, AA and AAA. WCAG is published by the Web Accessibility Initiative of the World Wide Web Consortium, a standards organization for the internet founded by Tim Berners-Lee. WCAG 2.0, the most widely used version, was first published in 2008.

Because the World Wide Web Consortium is a trade organization and not a government entity, and WCAG is not a series of formal regulations but instead a set of recommendations, it has left some ambiguity in how far companies should go to make sure their websites are accessible.

As changes occur and mandates are updated, CUSG will give you peace of mind by making sure your website always meets the established criteria, along with the assurance that it will offer a more inclusive experience. We know that you care about your members, and we want to ensure that this care is reflected in your website.

To learn more about CUSG and AudioEye, please contact CUSG Nationals Sales Consultant John Fotopolous at or Member relations Officer Becky Jandoc at the league