Opening Membership Accounts Online

on "July 15, 2021 3:00 pm"

Let compliance expert Jamin Carlisle give you guidelines that should be included in your policies and procedures to control your risk without sacrificing new member convenience.

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Opening Membership Accounts Online
July 20, 2021 • 5:00 am – 6:30 am HST (OnDemand playback is included)

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What policies and procedures should you and your credit union have in place to minimize compliance and fraud risk when you open new member accounts online?
Your Bank Secrecy Act compliance risk escalates when a new member comes to your credit union through the Internet instead of in person. There are also regulations like Truth-in-Savings and Privacy that require disclosures at account opening that need to be considered. Let compliance expert Jamin Carlisle give you the guidelines that should be included in your policies and procedures to control your risk without sacrificing new member convenience.


Covered Topics

  • Should you accept electronic copies of identification?
  • Do the rules change for checking OFAC, CIP, and CDD when you open an account online?
  • When should you make new deposit funds available? When must you make them available?
  • When and how should you provide required disclosures?
  • How soon must you issue any requested checks or debit cards?

Who Should Attend?

Credit union professionals who open or manage accounts online, especially in these departments:

  • Call Center
  • Member Service
  • Operations
  • Compliance
  • Risk Management
  • Information Technology
  • Training

About The Presenter

With 35 years of experience in the credit union industry, Gaye has knowledge of and practical experience in almost every area of credit union operations. Specializing primarily in compliance for more than 25 years, she served on the NAFCU Compliance Standards and Practices Commission that developed the NCCO certification program and is a founding member of both the Capital Area Compliance Roundtable and regional BSA Compliance Roundtable. Needless to say, Gaye is an incredible resource for credit unions.

Gaye was among the first in the nation to earn the designations of NAFCU Certified Compliance Officer (NCCO) and CUNA Credit Union Compliance Expert (CUCE) when the programs were introduced in 1997 and 2000, respectively. Gaye is a current member of Global Women's Leadership Network (GWLN), which connects and empowers credit union women from around the world.

Gaye has been a featured speaker at national trade association conferences, as well as numerous state league events. She has a degree from Gettysburg College.