New Mortgage Servicing Rule Changes Effective August 31, 2021

on "July 09, 2021 10:29 am"

Mortgage servicing became a whole new animal during the pandemic crisis. But very soon the sun will set on the forbearances that were granted. Therefore, the CFPB finalized rules to protect residential mortgage borrowers in arrears.

10 CUWNWEBINAR CUSTOMLearn what you need to know – and what borrowers will expect – by the August 31, 2021, effective date.

New Mortgage Servicing Rule Changes Effective August 31, 2021
August 9, 2021 • 9:00 am – 10:30 am HST

Register here


On June 28, 2021, the CFPB issued a final mortgage servicing rule which includes enhanced foreclosure protections for borrowers affected by the COVID-19 pandemic. The provisions apply to closed-end residential mortgage loans secured by the borrower’s principal residence. Due to the time-sensitive wave of borrowers expected to soon exit forbearance programs, the rapidly approaching effective date is August 31, 2021. It is imperative that your institution is prepared to implement these changes quickly to provide relief to mortgage borrowers facing hardship!

Although the five key amendments to Regulation X generally exempt small servicers, it is important to understand these changes because borrowers will expect the same meaningful opportunity to explore ways to avoid foreclosure from all mortgage servicers. The message from the regulators has been clear – it is important for institutions to work with borrowers during the pandemic. Join us to learn about the final rule and the mortgage servicing requirements applicable to small servicers.


  • Understand the temporary, special COVID-19 procedural safeguards
  • Recognize the exceptions to the procedural safeguards
  • Explain the eligibility requirements for certain streamlined loan modification options based on an incomplete loss mitigation application
  • Implement the new early intervention communication requirements
  • Determine the timing requirements for when servicers must renew efforts to obtain a complete loss mitigation application
  • Demonstrate compliance with the recordkeeping requirements of the final rule
  • Identify the mortgage servicing requirements for small servicers


This informative session is designed for mortgage servicing staff, loan officers, compliance officers, and internal auditors.


  • Reference materials
  • Contact information for homeownership counseling services
  • Checklist to document eligibility for a loan modification based upon evaluation of an incomplete application
  • Worksheet to document record-retention requirements
  • Employee training log
  • Interactive quiz