Was it something I said? Find out why consumers leave their financial institution

on "March 18, 2021 3:18 pm"

Why did that accountholder leave your financial institution? Which "pain points" were the culprits? How many households are unhappy - or have already decided to switch? Join us to learn the latest results and demographics from the world's largest banking survey.


The Top 10 Reasons Consumers Leave Their Financial Institution
Wednesday, Mar 31, 2021
9:00 am – 10:30 am HST • Recording also available

Register here

Get an exclusive first peek at the very latest Rivel Banking Benchmarks, the world's largest banking survey. It is conducted with over 200,000 consumers from over 3,000 US banking institutions. Learn what consumers say about their institutions regarding:

  • Member service elements, including responsiveness, friendliness, staff training, proactivity, etc.
  • Technology components like online banking, ATMs, call centers, mobile apps, etc.
  • Policy decisions, including rates, fees, personal data safety, etc.

This webinar will focus on the elements that are making households unhappy enough to switch and will show the differences by area (region, state, and locality) and demographics (millennials, high-income households, women, etc.). If you are interested in gaining more members or learning what your accountholders really think of you, this will be a very productive webinar for you.


This informative session is designed for leaders in marketing, sales, and retail banking, and leaders tasked with growing market share.


The local ranking on one key consumer metric for any attendee from an institution covered by the:

  • Benchmarks
  • Employee training log
  • Interactive quiz