IT Excellence: 8 Ways to Improve Responsiveness and Results in Information Technology

on "March 12, 2021 2:01 pm"

Discover the fundamental pieces of a modern, customer service-oriented IT Department, how each of these pieces relate to each other, and how to integrate them into your current IT operations.

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IT Excellence: 8 Ways to Improve Responsiveness and Results in Information Technology

Tuesday, March 30, 2021 OnDemand playback is included.

6:00 am - 7:30 am HST

Register here

Do you want to improve responsiveness and results in IT at your Credit Union? Are you struggling with managing Information Technology ( IT ) and getting results in IT? Do you want to bring IT further into alignment with the business plan? If yes to either question, this webinar is for you!

Information Technology underpins modern financial institutions, and every Credit Union must have a comprehensive and modern IT practice in place to not only support staff, but to come alongside the business to drive technology further into the organization. Tim shares the fundamental pieces of a modern, customer service-oriented IT Department, how each of these pieces relate to each other, and how to integrate them into your current IT operations.

Having built a strong customer-centric IT service organization, Tim describes each component designed to improve responsiveness and results in IT at your Credit Union and drive customer centric practices into your IT Department. In this educational session designed for Information Technology leadership (IT Directors, IT Managers, and those in similar positions) and those on the senior leadership team whom Information Technology reports up through, you will learn the eight critical components of a modern IT Department and how to put them into use with systems you may already have in place. Tim shares practical implementation examples at each step, pulling on his over 30 years of IT experience to help your team implement these components.

Covered Topics

  • Information Technology and Talent Management - why having the right people in the right seat is critical to IT success
  • Strategies for building professionalism and accountability into the IT organization
  • Keeping your institution on the technology forefront - expanding and refining technology to meet both internal and customer needs
  • Strategic planning, budgeting, and driving alignment between IT and the business.
  • Risk Management, understanding where internal expertise ends and strategies for outsourcing and managing vendors
  • Understanding why tracking IT metrics is important and the critical measurements you need to be tracking right now
  • Strategies for building an organizational "IT Best Practices" system and how to align IT with those best practices
  • Why having everyone on the "same page" as how to resolve service requests can drive efficiencies and reduce service time
  • Modern project management and strategies for controlling scope and costs
  • How to build a modern service request system resulting in timely resolutions and increased end user communications
  • Developing a modern and responsive internal IT Department issues resolution process

Who Should Attend?

IT Managers, IT Directors, Chief Technology Officer, Chief Information Officer, Chief Financial Officer, Chief Operating Officer, Presidents, and any other senior leader who has Information Technology reporting up through them. This webinar is also a great primer for those in technical roles looking to move into IT management in the near future.

About The Presenter

Tim Malzahn is the Principal Consultant and an EOSĀ® Implementer at Malzahn Strategic, a community financial institution management consultancy focused on strategic planning, enterprise risk management, treasury management, talent management, and EOSĀ® Implementation. Tim's focus is on helping leadership teams become healthier, helping them build a focused vision for their organizations and executing on that vision.

Tim has over 30 years of experience in the Information Technology field, from technical roles to senior leadership roles to business ownership roles - the last ten of those focused on delivering a world class customer service experience at a Managed Services Provider to hundreds of organizations - large and small.