County of Hawaii partners with Hawaii First FCU to offer free Financial Navigators to help residents with COVID-19 financial hardship

on "July 14, 2020 2:56 pm"

In partnership with the national nonprofit organization, Cities for Financial Empowerment Fund (CFE Fund), Hawaii County Mayor Harry Kim announced on Monday the launch of a free Financial Navigators program to help residents navigate critical financial issues related to the COVID-19 pandemic.

Financial Navigators became available on July 13 providing guidance over the phone to help residents access programs and services to manage income disruptions and other financial concerns. Financial Navigators also makes referrals to other social services and resources. The County of Hawaii will offer Financial Navigators services in partnership with Hawaii First Federal Credit Union.

“Helping residents who are facing financial challenges due to COVID-19 is a critical part of the County’s front-line response and recovery efforts,” said Hawaii County Mayor Harry Kim.  “The County is proud to partner with Hawaii First Federal Credit Union in providing this free public service for all residents of the County.”

Residents can access these remote services by completing the web form found at  or by calling 808.933.6600 to sign up. Financial Navigators will then send a short service agreement and call the client to begin their personal session. Organizations across the County can also refer clients directly to a Financial Navigator.

The County of Hawaii is launching the Financial Navigators program in partnership with the CFE Fund, who provided grant funding along with significant technical assistance and training to launch the program in the County of Hawaii and other cities and counties across the nation.

“Financial distress is a primary part of the COVID-19 crisis, and we’re pleased Mayor Kim and his team are making this a priority for Hawaii Island residents,” said Jonathan Mintz, President/CEO of the Cities for Financial Empowerment Fund. “The Financial Navigators program will help Hawaii Island residents assess and prioritize their financial concerns and get connected with the right resources.”

For more information, please contact Sharon Hirota at 961-8019.

About the Cities for Financial Empowerment Fund (CFE Fund)

The CFE Fund supports municipal efforts to improve the financial stability of households by leveraging opportunities unique to local government. By translating cutting edge experience with large scale programs, research, and policy in cities of all sizes, the CFE Fund assists mayors and other local leaders to identify, develop, fund, implement, and research pilots and programs that help families build assets and make the most of their financial resources. The CFE Fund is currently working in over 80 cities, and has disbursed over $42 million to city/county governments and their partners to support these efforts. For more information, please visit