Diebold Nixdorf webinar: The role of self-service

on "June 01, 2020 11:08 am"

Success in the post-COVID-19 marketplace hinges on an agile approach and an understanding of how financial institutions can optimize their operations for customer acquisition, engagement, and retention.

Webinar: How COVID-19 Will Change Self-Service
Wednesday, June 10 | 8:00 a.m. HST
Presenters: Jim Flannery, Global Advisory Consultant, Diebold Nixdorf

register here

DN Logo V small 72 dpi White BackgroundThe Role of Self-Service

Perceptions of financial institutions (FIs) are in flux around the world. How customers chose to do business with their FI is changing rapidly across physical and digital channels and with this radical change is an ongoing journey for banks, and their customers, to determine the “new normal.”

While we can’t predict the lasting impacts of the COVID-19 pandemic, we do know success in the marketplace hinges on an agile approach and an understanding of how FIs can optimize their operations for customer acquisition, engagement, and retention. In this final webinar of our series,

Diebold Nixdorf’s global advisory consultant Jim Flannery will discuss:

  • New expectations for customer experience and the changes in staffing mix and processes required to deliver that experience
  • How to improve operational efficiency through better usage of self-service technology and digital automation
  • How to drive down overall costs by re-engineering the operations and detailed workflows within the branch to adjust to new traffic patterns and customer needs