Your credit union can help prevent financial exploitation of older Americans

on "November 19, 2019 9:45 am"

One in five older Americans are victims of financial exploitation, with each victim losing more than $120,000 on average.

To empower your frontline staff with knowledge, skills and confidence to stop the mistreatment of your older members, CUNA has teamed with AARP to distribute BankSafe, a first-of-its-kind, online training program free of charge to all credit unions in the U.S.

The interactive, 60-minute training can be completed in one sitting or at your employee's pace. The course allows them to choose from more than 25 education and training modules that include games, interactive videos, real-life scenarios and state-specific resources.

Once your credit union has implemented the training, you can apply to have AARP verify that at least 80 percent of your frontline staff successfully passed the BankSafe training and confirm that your credit union has a financial-exploitation escalation or reporting policy. Qualifying credit unions can apply to receive a seal from AARP, good for one year, recognizing their commitment to fighting exploitation.

Learn more about the program and sign up at