Your League is excited to bring Marketing Guru Mark Arnold back to Hawaii to address Hawaii credit unions at the 82^nd Hawaii Credit Union League Annual Convention, April 23-25, 2020 at the Hawaii Convention Center in Honolulu. Arnold, founder and CEO of On the Mark Strategies, is one of the most dynamic and knowledgeable speakers on marketing and strategic planning. He will present two sessions at the convention.

Every credit union invests valuable time, money and effort into strategic planning. Even with the best intentions, it’s difficult to anticipate all the complexities and challenges it takes to develop a thorough strategic plan.

Driving revenue growth in your credit union means “selling” your products and services. Selling has come a long way in the last 50 years. It’s more consultative, strategic, trust-based, and partnership focused. Selling is no longer a bad word or a scary concept

Pam passed away on September 23, 2019, at age 70.

The credit union movement is full of unsung professionals who devote their talent to shaping a brighter future for members and their community. Credit Union Magazine’s Credit Union Hero Award honors these credit union leaders who demonstrate their commitment to the longstanding people-helping-people credit union philosophy.

Aloha Pacific Federal Credit Union (APFCU) held a special grand opening event on November 2 at its new branch in the Pu‘unene Shopping Center in Kahului, 70 Ho‘okele Street, Suite 1210. This branch replaces the temporary branch that opened at 137 Kalepa Place in February and is conveniently located near Target and the Ulta Beauty store.

From sweet to spooky and everything in between, Hawaii credit unions got into the Halloween spirit

League business partners! Now is the time to reserve your booth in our expanded convention exhibit hall! Many sponsorship opportunities are also available!

2019 Top Ten 
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2019 was a big year for webinars & training!
Close out the year strong with 2019's Top 10 webinars

The holiday season is here! It’s a wonderful time of year to enjoy with family and friends, but extra holiday expenses can add strain, especially for the 22% of Americans expecting to find themselves in holiday-related debt (LendEDU).

Everbridge, a League business partner for comprehensive mass communication systems, offers a free downloadable resource—Building a Business Case for Critical Event Management.

HINow, a lifestyle segment of Hawaii News Now, featured Maui County FCU during its Maui Week feature.

Staff at Hickam FCU theme dressed every day during the first week of October to show off their team spirit! Themes included sports teams, western wear, Disney, throwback day, and Aloha Friday!

Garden Island FCU participated in the inaugural Academies of Kauai Career Exploration Fair. About 700 freshmen from Kapaa, Kauai, and Waimea high schools had the opportunity to explore a wide range of career options.

Kekaha CU took an active part in community events recently.

Find out how credit unions wrapped up the third quarter. Attend Callahan’s 3Q19 Trendwatch on November 13.

JMFA Executive Vice President of National Sales Mark Roe offers 3 steps to increasing outreach and improving performance.

Aloha Pacific Federal Credit Union congratulates the 2019 recipients of the Masami Oishi Memorial Scholarships.

Hawaii's credit unions celebrated with everything from bake sales to flu shots to mark International Credit Union Week.

Space is limited, so please register for this November 12 free session today.

Hawaii Community FCU's ongoing support for cancer research continues.

The credit unions of Kauai kicked off their annual food drive on October 23.

Pakela Award recipients were honored at HCUL Chapter celebrations during International Credit Union Week. Congratulations to all!

Many pet parents will appreciate the newest products from Hawaii Law Enforcement FCU (HLEFCU). The credit union is now offering pet savings accounts and preferred pricing pet insurance.

 HawaiiUSA Federal Credit Union, the State’s largest credit union, has relocated its Kihei Branch from its previous in-store location within Times Supermarket to its larger, full-service location in the Lipoa Center, next to Longs Drugs.

Sign up for free webinar training coming October 30.

League business partner Everbridge offers free product demonstrations for your crisis management needs. All the webinars will be available On Demand 24 hours after the live webcast is done. 

Wednesday, November 6, 2019 - 90-minute webinar (recorded webinar also available).

World Council of Credit Unions (WOCCU) will spotlight International Credit Union Day 2019 on Thursday, October 17 with a truly global celebration of the 71^st anniversary—featuring a daylong social media promotion of ICU Day activities and events spanning multiple continents.

Great teachers SPARK great learning. Hawaii Community Federal Credit Union wants to recognize those who SPARK our youth.

In conjunction with International Credit Union Day and National Cyber Security Awareness Month in October, Hickam Federal Credit Union is hosting a free personal document-shredding event on Saturday, October 19 from 9:00 am to 12:00 pm, or until the disposal truck is full, whichever comes first.

Hawaii Credit Union League and Credit Union National Association invite Hawaii credit unions to register for the 2020 CUNA Governmental Affairs Conference, being held in Washington, D.C. February 23-27, 2020.

HawaiiUSA FCU Business Development Officer Bryan Yucoco was named 2019 Financial Education Champion by the Hawaii Jump$tart Coalition.

Your League works diligently to maintain awareness of the good things credit unions do in the larger community and the importance of credit union issues in the minds of lawmakers, regulators, and the general public. Advocacy is a core League initiative designed to be the unified voice for credit unions in local, state, and national politics.

By Richard Miller, JMFA Executive Vice President 
We schedule routine inspections for our cars. We protect our homes against unforeseen events. We visit the doctor and dentist regularly for checkups. And we attend parent-teacher conferences every school year. We all engage in preventive and proactive measures in our personal lives to avoid expenses, worries and problems down the road—so why should you expect to do otherwise when it comes to your overdraft program?

The Hawaii Island credit union set a fundraising goal of $1,655, which was $1 per member at the time the goal was set.

Many credit union leaders would like to have more effective planning sessions and gain a more effective strategic plan. Nothing is as disappointing for CEOs and board members alike as coming off a lengthy planning session with no tangible results.

Steve Neilly, Certified Records Manager

Picture this: you’ve just been offered what looks like a fantastic contract renewal by your current vendor for credit and debit card processing, or core processing. Renewing means you’re locked in, no price increases. You’re thinking, “Pretty sweet deal — and I don’t have to think about this again for a long while!” But don’t sign on the dotted line just yet — what you’re signing away could be a substantial amount of savings and much more.

The Future of the ATM Channel. Discover DN Series™.

Due to the popularity of the IRA Academy this year, Ascensus has moved the program from the HCUL Education Center to the Ala Moana Hotel. The hotel is located at 401 Atkinson Drive in Honolulu.  If you have any questions, please contact Audrey Webb at 800.346.3860 or This email address is being protected from spambots. You need JavaScript enabled to view it. for assistance.

Thursday, October 24, 2019 - 90-minute webinar (recorded webinar also available)

Hawaii Credit Union Accountants’ Association Annual Meeting has been set for November 8, 2019.

CELEBRATING LOCAL SERVICE. GLOBAL REACH.

What if your credit union could take advantage of a product that offered expanded investment choices and a competitive, consistent yield with strong crediting rate guarantees? Then, what if you could use the potential income you earned from it to offset and recover expenses of employee benefits programs?

Dave Adams, president/CEO of CU Solutions Group, talks about top priorities in strategic planning and the tools and resources available to help credit unions reach their goals.

New Sprint Credit Union Member Cash Rewards Offer • Provide Your Members with Savings on TurboTax • Sprint Fall Campaign Marketing Materials are Here • Upcoming Sprint Sizzling Week September 23-30!

Member credit unions have access to CUAnalyzer through affiliation with Hawaii Credit Union League. 2Q data is finally here.

Celebrating its 20^th year, Gather FCU’s Annual Charity Golf Tournament raised $50,000 to benefit Wilcox Hospital’s Emergency Department & Trauma Center renovation project via the Kapiolani Children’s Miracle Network. 

By Susan Sachatello, senior vice president of Consumer Experience at CUNA Mutual Group, and president of its consumer insurance brand, TruStage

Regardless of maturity, every Information Governance (IG) program needs to be reviewed (typically on an annual basis). 

CU Direct offers a complete one-stop enterprise solution built on a foundation of efficiency, profitability, and unrivaled member experience.

Harland Clarke's 2019 holiday collection is here! Check out the newest collection of designs for the holidays and beyond!

The National Credit Union Administration has awarded $1.9 million in grants to help 155 low-income credit unions increase outreach to underserved communities, improve digital services and security, and train employees.

Consistent Focus on Member Service Needs and Best Practices is Key to Successful Outcomes.

Planning to attend the League Regulatory & Governmental Affairs Conference in November? Come a day early to participate in the Western CUNA Management School (WCMS) Hawaii Ohana’s 19th Annual Sam Saplot Memorial Scholarship Golf Tournament. The tournament is set for Thursday, November 21, at the Kaneohe Klipper Golf Course. Proceeds from this tournament fund scholarships for Hawaii’s future credit union leaders to attend WCMS. 

Let your marketing campaigns shine brightly!

By: Roy Seifert, Client Trainer
John M. Floyd & Associates (JMFA)

What: The 401(k) Knowledge Deficit: Survey Reveals What and How Employees Need to Know About Their Retirement Plans

It is with great sadness that Hawaii Credit Union League says a final Aloha to Scot Tsuchiyama of Lihue, Kauai. Scot passed away on August 2, 2019, at Straub Clinic on Oahu. He was 58 years old.

Hawaii Central FCU and its members donated over 1,400 pounds of pet supplies (worth about $1,300) and a $250 check to Oahu SPCA as a part of their quarterly community outreach efforts. The contribution will provide several months’ worth of essential supplies for rescued animals

CU Hawaii FCU held its employee conference on August 24. This was the credit union’s second conference for 2019 and had 87 employees in attendance. During the conference, employees tasked with completing a team-building project. This time, the completed project took a heartwarming turn and brightened the lives of underprivileged kids in the community.

You've celebrated International Credit Union Day (ICU Day) with us in the past — make sure you're ready to celebrate again!

Each year, CUNA Mutual Group sends a representative to Hawaii to address each chapter’s International Credit Union Day celebration. This year Susan Hochsprung vice president of sales for CUNA Mutual Group will be in Hawaii during the third week of October for these events.

by Phil Seely, Senior Director of Portfolio Development for LSC

Credit card programs are one of many areas where the credit union difference shines. Credit unions generally have lower interest rates and a responsible reputation, based on the comparatively low industry delinquency and charge-off rates reported by CUNA. It’s no wonder CU share of the market of revolving credit has almost doubled in the past decade (Federal Reserve’s G.19 Report).

If your credit union is ready to take sustainable growth to the next level, this Sustainable Business Strategy course is designed for you. Callahan & Associates, through its Callahan Academy and in conjunction with Harvard Business School Online, introduces this transformational course for CEOs, C-suite executives, and senior leadership teams.

On August 10, 128 golfers gathered at the Kahili Golf Course for the 6^th annual Credit Unions of Maui Charity Golf Tournament benefitting Hale Makua Health Services.

Maui County FCU is a Blue Zones Project Approved Worksite. See how this is helping the credit union's employees achieve better health both personally and at work.

Hawaii Credit Union League (HCUL) congratulates Monica Belz, CEO of Kauai Government Employees Federal Credit Union, for being chosen as one of the Credit Union Rock Star class of 2019.

As you set goals for 2020, log into CUAnalyzer and build your strategic planning report. CUAnalyzer contains hundreds of pre-built financial graphs and tables with performance analysis and ratio definitions ready for you and your team.

Every credit union invests valuable time, money and effort into strategic planning. Even with the best intentions, it’s difficult to anticipate all the complexities and challenges it takes to develop a thorough strategic plan. Your time is in high demand and short supply. Yet you expend endless hours identifying, defining, and overseeing your credit union’s key priorities, goals, and action items.

We’ve all heard buzz about paid media strategy and why it’s important. So, what exactly is the deal with organic vs. paid search results? What level of investment is needed, if any?

By: Cher M. Floyd, JMFA Chief Operating Officer

Consumer habits continue to evolve. Options for financial services have expanded well beyond what I would have ever imagined when I began my career. Today billions of dollars are invested in technology to improve the consumer experience. Yet with all of the attention being paid to digital channels and mobile banking strategies, one aspect of the equation remains vital to successful member engagement — consistent, quality service experiences.

When it comes to how consumers experience your brand, your website is only the beginning. Today, consumers use a diverse list of maps, apps, voice search tools, digital assistants, search engines, GPS systems, and social networks to find and engage with your business.

With the growing number of fintech companies entering the marketplace, traditional service providers are upping their game to improve the banking experience.

Credit unions can go digital by creating their own fundraising pages to raise money for Children’s Miracle Network (CMN) Hospitals.

To celebrate its newest branch, HOCU hosted a public grand opening ceremony on Wednesday, July 31, 2019 in Ewa Beach.

The passionate and dedicated fundraising efforts of Hawaii Community Federal Credit Union’s (HCFCU) staff and members from its Hilo, Kohala, and Honokaa branches raised $9,702 for American Cancer Society’s Hilo “Relay for Life” event. 

HawaiiUSA Federal Credit Union announced the retirement of John “JK” Kaneshiro after 13 plus years of dedicated service to its staff, members, and community.

LifeSmarts is a fun, free educational program created by the National Consumers League and sponsored by the state DCCA Office of the Securities Commissioner and DCCA Insurance Division in partnership with Hawaii Credit Union League.

Hawaii WCMS students McGrady and Vallely among “Honors” graduates.

Picture this. A member recently posted a glowing review of one of your branch managers. She raved about how incredible the service was when she came into the branch to replace a damaged debit card. Stellar reviews like this one are something you want to share with your team, employees, current members, and consumers in a meaningful manner.

By: Ron Jennings, Executive Vice President

As technology, regulations and consumer preferences continue to morph at a rapid speed, it’s essential for your service offerings to keep pace. Does your overdraft program have what it takes to continually meet these ever-changing demands?

On Friday, July 26, 2019 HOCU hosted its member appreciation movie night at the Moiliili Branch lot. Members brought beach chairs and blankets for a night under the stars and a private showing of Disney’s Captain Marvel.

The first Blue Zones Project worksite summit was held on July 31 at the Hale Koa Hotel in Honolulu. It was an event dedicated to worksite well-being and featured knowledgeable speakers, breakout sessions, healthy food, and gentle exercise sessions. Credit unions were prominently featured at this conference.

As part of its 80th anniversary celebration, Wilcox Medical Center has embarked on a campaign to raise nearly $5 million to upgrade its emergency department and expand its trauma service.

COME CELEBRATE WITH US!

Oahu credit unions were asked by Hawaii Food Bank to be a coalition for its 30^th Annual Food Drive.

Roll up your sleeves and join your friends at HOCU for its Blood Bank event!

Origence offers the intersection of speed, efficiency, compliance & profitability

Integrated solution optimizes the company's network and provides Windows® 10 compliance.

Bring healing and happiness to local kids and enjoy a Dairy Queen Blizzard treat.

This year, 19 Hawaii credit union professionals took their learning to the next level by attending Western CUNA Management School (WCMS). This year’s session started July 14 and runs through July 26 at Pomona College in Claremont, California.

For the months of July and August, all orders placed with American Solutions for Business will generate a 15% discount on purchased goods and apparel. (Setup and shipping not included for discount.)

Five reasons to stay compliance savvy … and how to get there.

by David Dean, Senior VP of Marketing Solutions