Job Title:  Manager, Credit Union
Department:  Credit Union                                                                        
Reports to:  Director, HMSA Employees Credit Union
Job Description Completed by Gloria Omandam, Credit Union

PRIMARY PURPOSE:

Manage the operation of the HMSA Employees Federal Credit Union.  Collaborate with the Director to set the Credit Union’s financial goals, objectives, and budgets. Works with the Director to recommend and implement approved changes in business strategies and member programs to prepare operational and financial reports to the Board of Directors.  Manages associated risks, adhere to federal and state laws and regulations; and be aware of tax laws and regulations that affect the Credit Union. At all times follow National Credit Union Administration (NCUA) regulations and where applicable with HMSA policies and procedures. Oversee the preparation of financial reports investment activities and be responsible for cash management strategies in concert with the Board of Director’s ALM Committee (Asset, Liability Management). Other than the Director, manage all aspects of the Credit Union Employees.

ESSENTIAL DUTIES/FUNCTIONS:

                                                                                                                       Subtotal           95%

OTHER DUTIES/FUNCTIONS:

     Grand Total        100%

QUALIFICATION REQUIREMENTS:

Education/Experience: 

Minimum –

• Bachelor’s degree and four years of related work experience or equivalent combination of education and related work experience.
• One year of previous management/supervisory experience.

Preferred –

• Master’s degree in Finance, Business Administration, or related field.
• Seven or more years of staff management at a financial or loan institution.
• 2 year or more in a managerial position involving planning, budgeting, and the gathering of financial information for customers.
• 3 year or more in managing medium to large projects.
• 2 year or more in facilitating or participating in continuous improvement planning and implementation.

Professional skills/knowledge and/or Technical skills/knowledge: 

Minimum –

• Effective oral and written communication skills.
• Strong organizational and problem solving skills.
• Strong analytical skills.
• Advanced knowledge of standard financial reports.
• Working knowledge of standard accounting processes and principles.

Preferred –

• Evidence of continuous self-development activities such as computer courses, project management courses, etc.

Computer skills/knowledge:

Minimum: Basic working knowledge of Microsoft Office applications. Including but not limited to Word, Excel, and Outlook.

• Knowledge of financial institution data processing core systems such as EPL

Preferred:

Special Training, Certification, Licenses:   

None required. CPA preferred.  

Skills & Abilities

• Read, analyze, and interpret documents such as business policies and procedures, government communications, operating and maintenance instructions and safety rules.
• Write email, routine reports, and correspondence.
• Add, subtract, multiply and divide all units of measure, using whole numbers, common fractions, and decimals.
• Compute rate, ratio, and percent. Draw and interpret various charts and graphs.
• Follow processes and procedures to deliver correct results.
• Multi-tasks: ability to handle multiple tasks simultaneously.
• Detail oriented.
• Self-motivated and remains focused; works independently with minimal supervision.
• Reflect a professional image as a representative of HMSA.
• Ability to define problems or issues, collect data, establish facts, and draw valid conclusions.
• Ability to write structured reports and summaries which present purpose, background, issues, approach, procedures, findings, and interpretation
• Ability to summarize at a general level separate from a summary of detail
• Ability to effectively present summaries as well as details of projects and studies in a structured and professional manner to senior management and technical audiences
• Ability to read, analyze, and interpret business periodicals, professional journals, government laws and regulations
• Ability to interpret customer requirements and specifications
• Ability to effectively present information and respond to questions from executives, Board, Auditors, staff, or members of the credit union.
• Understand and resolve customer issues in a timely and professional manner.
• Communicate and solve simple to complex issues and present recommendations to Director or Board.
• Plan and set goals for others and monitor, measure, and report progress.
• Provide training, guidance, and challenge to staff to allow them to achieve department goals.
• Improve processes through proactive thinking and appropriate planning and execution.
• Implement change and lead others in change to align with CU goals.
• Work in a team environment either as a leader or participant.
• Develop, interpret and use information to deliver results.
• Recruit new staff members as deemed appropriate.
• General knowledge of data and data manipulation methods (assembly, tabulation, interpretation, presentation)
• General knowledge of project management protocols and processes for managing small to large projects involving outside vendors.
• Cope with changes and have working knowledge of economic, budget, banking, and information systems.

WORKING CONDITIONS:

Equipment Used –

• Standard office equipment including but not limited to a PC/Laptop, printer, typewriter, telephone/cell, facsimile machine, calculator, copier, and shredder.

Work Hours -  

• This is an exempt position under Federal law. Working hours will be determined by HMSA’s business needs. Position may be required to work evenings, weekends, and holidays, as necessary or assigned.

MENTAL DEMANDS:

• The Manager of Credit Union performs assignments of high to complex difficulty independently. The Manager of Credit Union must abide to Federal, State, and NCUA bylaws in a timely manner. The position requires problem solving and basic decision-making skills.

PHYSICAL DEMANDS:

• Environment:  Indoor temperature-controlled office.

CONTACTS:

Internal – Staff at all levels from various internal departments

External – Includes but not limited to customers, members, business related partners and associates, vendors, providers, government, and community agencies   

Must abide by HMSA’s Employee Handbook and comply with the HMSA’s Code of Business Conduct and Compliance and Ethics Program and adhere to the Standards of Conduct and provisions of the Code as a condition of employment.

Hawaii Medical Service Association reserves the right to assign additional duties and to add, delete or modify any essential or marginal job functions.

Interested applicants can go to HMSA.com to apply or email resume to: gloria_omandam@hmsa.com

Assistant Branch Manager – Lihue, Kauai

Assistant Controller

Bank Secrecy Act Analyst/Senior Bank Secrecy Act Analyst

BSA/AML Manager

Call Center Supervisor – Pearl City

Commercial Loan Underwriter

Financial Service Officer (Loans) – Various locations

Financial Service Representatives (New Accounts) – Various locations

Information Security Risk Analyst

IT Operations Manager

Mortgage Loan Officer – Maui, Neighbor Islands

Mortgage Loan Underwriter

Relief Financial Service Officer (Loans) / Financial Service Rep (New Accounts) – Maui, Neighbor Islands

Senior Applications Engineer

Senior Project Manager

See details and apply online at https://www.hawaiiusafcu.com/About-Us/Explore-HawaiiUSA/Careers

Approximately 550 square feet of office space available for lease in a secure environment located at 1654 S. King Street. Includes two window offices,large common area, and two parking spaces. Air conditioning included with access to kitchen, and meeting rooms. Please contact Grant Kashiwabara at 808.941.0556.

Member Relations Representative/Member Relations Officer - Pearlridge Branch

Under the general direction of the Branch Manager provides quality and efficient member service by processing various transactions, by opening new accounts, completing loan applications/loan closings, and other credit union services. Cross-sells the various products and services the credit union offers to members according to the member’s needs. The ideal candidate must have excellent communication and interpersonal skills, at least 2 (two) years' experience as a loan officer or 2 (two) years' in new accounts at a credit union or similar type financial institution, or equivalent education and work experience. Must have a working knowledge of computers with an emphasis on Microsoft Office.

Member Relations Representative/Member Relations Officer –  Mililani Branch

Under the general direction of the Branch Manager provides quality and efficient member service by processing various transactions, by opening new accounts, completing loan applications/loan closings, and other credit union services. Cross-sells the various products and services the credit union offers to members according to the member’s needs. The ideal candidate must have excellent communication and interpersonal skills, at least 2 (two) years'  experience as a loan officer, or 2 (two) years' in new accounts at a credit union or similar type financial institution, or equivalent education and work experience. Must have a working knowledge of computers with an emphasis on Microsoft Office. This position is for the new “Model” branch and will be required to meet and greet members as they enter the branch, and will require a physical requirement of continuous standing at the pods, as well as walking through the lobby.

Assistant Branch Manager – Pearl City Branch, Pearlridge Branch, and Mililani Branch

Under the direction of the Branch Manager, assists the manager in managing all activities at the branch including management, training, security, operations, and member services. The successful candidate shall possess a college degree with at least four (4) years of operations experience with a financial institution, or equivalent education and experience; and the ability to communicate effectively both verbally and in writing. Must have a working knowledge of computers with an emphasis on Microsoft Office.  This position is for the new “Model” branch and will be required to meet and greet members as they enter the branch, and will require a physical requirement of continuous standing at the pods, as well as walking through the lobby.

Branch Manager -  Kaneohe Branch

Under the general direction of the Vice President of Branch Operations, manages all activities at the branch including management, training, security, operations, compliance, and member services with the credit unions business plan incorporated.  The successful candidate shall have a college degree with 2 (two) or more years' experience as an Assistant Branch Manager or Senior Member Relations Officer in credit union or similar type financial institution or equivalent combination of education and/or work experience.  Must have a working knowledge of computers with an emphasis on Microsoft Office.

Loan Officer – Mortgage Lending Experience

Under the direction of the Loan Manager examines, evaluates, and authorizes or recommends approval and/or denial of member applications for lines of credit, consumer, mortgage, or credit card loans, and provides financial counseling while incorporating the credit union's business plan. Ideal candidate shall possess at least three (3) years' experience as a loan officer in a credit union, or similar type of financial institution, or equivalent education and work experience. Must have a working knowledge of computers with an emphasis on Microsoft Office.

IT Solutions Architect
Position Summary

Under the general direction of the Vice President of Information Systems (VPIS), the IT Solutions Architect provides technical and administrative support and oversight of the credit union’s applications and operations while incorporating the credit union’s business plan.

Duties and Responsibilities

The role is to coordinate the design, installation, and connectivity of computer systems and network infrastructure to ensure the stable operation of the organization's IT assets. This includes developing, configuring, maintaining, supporting, and optimizing all new and existing network hardware, software, and communication links. This role is also responsible for telephone, data center, security systems, and other electronic infrastructure supporting the organization's operations. The IT Solutions Architect is the owner of the Incident Management program, to ensure quality and service availability.

Education and Experience

The ideal candidate shall possess:

• Bachelor’s degree in Computer Science and or equivalent combination of education
• 5 years equivalent experience information technology of which at least 2 years should be at a senior level
• Ability to program using languages including SQL and .NET
• 2+ years experience in supervision and/or leadership of an infrastructure team
• 3-5 years experience in IT infrastructure management and configuration of enterprise-wide LANs, WANs, WLANs, VPNs, etc. desktops, laptops, mobile devices, and peripherals
• Excellent knowledge of current protocols and standards, including Active Directory, Group Policies, Microsoft Exchange, Core Switching/Routing, SSL/IPsec, SAN, Virtualization (VMWare, Hyper-V, Acropolis), Business Continuity, and Disaster Recovery systems
• Conversant with programming languages such as PowerShell, JavaScript, .Net, etc.
• Experience in interpreting the applicability of local and federal laws/regulations (including data privacy practices and laws) to company operations
• Hands-on experience troubleshooting hardware such as servers, routers, bridges, switches, hubs, modems, network interface cards, and so on
• Knowledge and understanding of system flow charts, data processing concepts, and telecommunications principles
• Experience installing network cabling and telephony systems
• Proficiency in latest technology for IT systems, IT security, and IT management, Patch Management, Privileged Access Management, Security Management

Please send resume and salary requirements to:
Hickam Federal Credit Union
Attn: Human Resources Department
P.O. Box 30025, Honolulu, HI 96820
Or, e-mail resume in MS Word.doc or PDF format only to: humanresources@hickamfcu.org .
No phone calls please.
An Equal Opportunity Employer

Mortgage Servicing Specialist

Responsible for performing mortgage loan support services including assisting members with questions, processing payments and adjustments, disbursing property tax and insurance payments, conducting an annual escrow analysis, reconciling tax reporting for mortgage interest, preparing investor reports, and completing basic accounting and clerical duties.  Tracks and obtains proof of insurance as required on member loans.  Maintains departmental records and files and types routine reports and records.  Assists or refers members as necessary.

Qualifications

• High school graduate or equivalent
• General understanding of mortgage loans
• Basic understanding of accounting
• Two years prior experience in accounting or mortgage servicing
• Strong math and analytical skills
• Well organized

Assistant Branch Manger

Responsible for assisting with the direction and administration of Branch operations.  Ensures that established policies and procedures are followed.  Oversees the provision of a full range of services to members and prospective members.  Ensures that members are promptly and professionally served.  Acts as Branch Manager as necessary. 

Qualifications 

• High school graduate or equivalent. College degree in Business Administration or related field preferred
• Two to five years of related operations and supervisory experience required
• Thorough knowledge of Credit Union products, services, and policies

• Strong analytical, problem-solving and decision-making abilities
• Commitment to integrity, policies, procedures, and regulatory requirements 

• Understanding of Teller/Member Service Representative functions
• Good interpersonal and communication skills
• Well organized
• Detail oriented

• Proficient in Microsoft Office applications 
• Adaptability, flexibility, and ability to work any branch hours and any of our locations, including weekends and some evenings

Member Services Representative

Responsible for accurately and efficiently processing member’s banking transactions and basic account maintenance.  Able to open and update member accounts with ability to cross sell credit union consumer products.  Handle other duties as assigned.  Must comply with all established policies, procedures and regulations.  Prior experience in a financial institution and cash handling preferred.

Qualifications

• High school diploma or GED
• Good communication (verbal/written) and interpersonal skills
• Detail oriented, organized, and able to multi-task
• Proficient in working with computers
• Excellent attitude and work ethic
• Able to work a flexible schedule, including weekends, and when necessary, before and after normal work hours

Marketing Associate

Supports Marketing manager in executing various marketing programs.  Creates and designs posters, newsletters and other informational material for distribution through marketing channels, websites and hard copy collateral.  Must be creative, detail oriented and able to meet tight deadlines.

Qualifications

• Proficient with Adobe software and Photoshop
• Minimum 2 years prior marketing experience
• Associate’s degree in Business Administration preferred

Collections Manager

Responsible for performing collection activities on delinquent accounts.  Regularly follows up with members to achieve payment resolution while maintaining good member relations and minimizing losses.  Documents all actions taken to collect payment.  Adheres to all policies, procedures and laws.  Assists in other areas as needed. 

Qualifications

• Good verbal and written communication skills
• Skilled in negotiating and resolving conflicts
• Experience in handling repossessions and court proceedings
• Ability to multi-task and meet deadlines
• Minimum 5 years’ experience in collections, previous mortgage loan and foreclosure experience desirable
• Associate’s degree in Business Administration or related field preferred

Salary commensurate with experience
Great benefits
Email resume and desired salary to:
Careers@HLEFCU.com

Loan Manager

Manage loan department and oversee consumer & real estate loans, credit cards, and collections. Participate in reviewing & approving member loan requests. Ideal candidate will have a minimum of 5 years experience in lending and collections management. Notary public is a plus.

Send resume and salary requirements to:
Hawaii Schools Federal Credit Union
Attn: President
233 Vineyard Boulevard
Honolulu, HI. 96813
hr@hawaiischoolsfcu.org

BSA Analyst

At Hawaii Central Federal Credit Union, we are always looking for enthusiastic and motivated individuals to join our winning team. A great opportunity for that right person!   

Primary Responsibilities:

Assists the Credit Union’s Compliance/BSA department with ensuring full compliance with all banking laws, rules, regulations, internal policies, procedures, and processes as they relate to Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Office of Foreign Asset Control (OFAC), Customer Identification Programs (CIP) and other related laws and regulations. Maintain proficient knowledge of BSA regulations, trends, and issues impacting the credit union. 

Essential Duties:

1. Support the Credit Union’s BSA/Anti-Money Laundering Compliance Program with fraud investigations. Monitor and track members and accounts for fraudulent activity. Complete appropriate investigations, review, and reporting process that promotes consistent decisions, adequate investigation, and research, and complete and detailed documentation. 
2. Assist in performing the daily functions of the BSA area. Monitor accounts and transactions to ensure that policies and procedures and related forms meet regulatory requirements and timeframes as required by the respective regulatory agencies.  
3. Assesses risk potential of current procedures and propose new procedures that minimize loss exposure. 
4. Disseminates information, answers questions, and be the subject matter resource for the credit union on all compliance-related issues.
5. Perform other risk related duties as assigned including assist with developing and maintaining procedures related to BSA/AML/OFAC compliance. 

Other Duties:

1. Represent Hawaii Central in community events, as appropriate.
2. Actively participate in credit union functions.
3. Other duties as assigned. 

Minimum Qualification Requirements:

1. College degree or equivalent experience.
2. Five years experience in credit union or other financial institution in BSA/AML, or related areas.
3. Knowledge of credit union regulations.
4. Must be organized, analytical with an attention to detail and able to meet deadlines with the ability to simultaneously manage multiple projects/tasks.
5. Must have strong PC skills, including Word.
6. Must be able to communicate (both in oral and written form) effectively and professionally to internal and external customers. 

Excellent Employee Benefits.  Salary commensurate with experience.  Email your resume with cover letter to:  careers@hawaiicentral.org
or snail mail to:

Hawaii Central Federal Credit Union
Attn: Human Resources
681 S. King Street
Honolulu, HI 96813

You may also visit our website at https://www.hawaiicentral.org/careers/ to complete the application and fax to:  808-697-6903.

• ACH/EFT Clerk I      
• Branch Manager      
• Marketing Coordinator    
• Teller Clerk I            
• Training and Development Coordinator           
• Vice President Information Systems         

Honolulu Federal Credit Union (HFCU) dba HOCU was chartered on December 3, 1936 as a financial cooperative for U.S. Federal Employees employed in Honolulu. It was the fifth credit union formed in what was then the Territory of Hawaii.  The credit union was chartered as a not-for-profit cooperative, owned and operated for the benefit of its members.  Our mission statement reflects this dedication: "We are committed to serve our members by providing quality services, products and education to help achieve their financial success."

Senior Branch Administration Manager

Purpose of position:  Responsible for managing and developing operational improvements and efficiencies within the Retail Delivery Division in support of innovation, growth and profitability of the branches.   Develops and manages internal Call Center.  Develops high quality sales and service culture and encourages growth and retention of member relationships through improved and value-added policies and procedures.  Oversees & directs management of facilities, equipment and storage and retention of records.  Ensures compliance with applicable laws, regulations, regulatory requirements and Bank policies and procedures, including but not limited to those related to Anti-Money Laundering laws and regulations, Bank Secrecy Act and USA PATRIOT Act.  Communicates to management issues or situations that may be detrimental to the Financial Health and Reputation of the credit union.  Supports decisions of the Board of Directors, Executives and Management, and helps promote the organizational and strategic plans.  Provides and practices Excellence in Service.

Essential Functions:

Partners with Retail Branch Management and reviews, recommends, develops and implements operational improvements and efficiencies within the Retail Delivery Division.  Oversees and ensures the implementation of new policies and procedures that support member service and branch efficiency, growth, innovation and profitability.   Drives collaboration across business lines to develop new and effective solutions to improve service performance.  Provides training and monitors high quality sales and service culture.  Provides feedback and support as needed to ensure process improvements are implemented appropriately.

Analyzes and provides reports on branch improvement, efficiency and training activities, including, but not limited to, production, costs analysis and various programs, as requested.

Develops, directs and manages inhouse Call Center, including operational planning, organization and budget control.  Plans and organizes Call Center sales and servicing, including, but not limited to, assisting with delivery of product and marketing programs.  Coordinates the activities of the staff to ensure that established goals, objectives and member services are met and ensures adequate staffing.  Provides supervision, guidance and training to staff on policies and procedures and as needed.  Identifies and addresses customer and operational issues with appropriate resolutions.  Manages the quality of production and the stability and efficiency of operations at the Call Center. 

Responsible for the management of all employees in the designated department(s) including staffing and scheduling, compensation, performance management, training and development.  Monitors staff performance and attendance, conducts timely progress reviews and performance goals, and oversees staff compliance to policies and procedures.  Goal is to attract retain and motivate the team to achieve management business objectives and maintain a favorable employee relations climate. 

Responsible for the timely and effective management of Human Resources forms and documents relevant to immediate staff. 

Oversees enterprise wide facility and equipment management and information systems.   Partners with department management to maintain current status and research and present recommendations for improvements and updates to facilities, equipment and information systems.  Provides direction and support to branches and departments managing area facilities and equipment to ensure member and staff comfort and security.  Directs and coordinates vendors to ensure current usage, service levels, operational controls and security measures within established policies and guidelines.  Develops and maintains enterprise wide administrative policies and procedures, and with department management, determines exceptions based on facility requirements. 

Manages and maintains enterprise wide record retention and storage policy and procedures.  Effectively works with departments in determining document retention plan and policy. 

Develops and manages appropriate budgets for projects and department.  In collaboration with Executive Management, manages appropriate procurement and contract process, as needed.

Performs all other miscellaneous duties and responsibilities. 

Minimum Qualifications:

Four (4) years post-secondary education in Business or related program from an accredited educational institution.

Senior Manager:  with 10 years progressive credit union frontline or call center management experience preferred.  Alternate experience includes high school diploma, GED, or similar approved diploma program i.e. CBCDSP and 12 years of progressive credit union frontline or call center management experience.   Five years management/supervisory experience preferred.  Three years facility management experience preferred.

Ability to build strong working relationships and partnerships across the organization with a collaborative and consultative approach.  Ability to identify and resolve problems, identify process improvement opportunities, implement change and establish internal controls.  Demonstrated skills in leading, mentoring, team building, training and establishing a strong sales and service culture.  Attention to detail and organization to prioritize and meet deadlines.  Excellent communication skills, including verbal, written and listening, to all levels of staff and customers, with tact and diplomacy.   Must demonstrate commitment, dependability and respect for other employees.

Physical Demands:  Sitting and typing for continuous periods up to four (4) hours.  Use of vision, hearing, speech, and working with hands.  Moving and lifting up to 25 pounds.  Must be able to provide own ground transportation and arrive at intended destination in a timely manner and/or as required.

Please send resume and salary requirements to:

Human Resources
HOCU
PO Box 235862 
Honolulu, HI  96823-3515 
Or email:  ctodd@myhocu.com

An Equal Opportunity Employer

Honolulu Federal Credit Union does not discriminate based on race, color, religion, sex, national origin, disability, age, genetics, sexual orientation, gender identity, gender expression, marital status, arrest and court record, AIDS/HIV status, credit history or report, and status as a victim of sexual or domestic abuse, in all phases of employment, including, but not limited to, recruitment, performance management, compensation and salary, benefits and training.

This is a listing of job opportunities in credit unions and related organizations in Hawaii. If you are interested in a particular job, respond directly to the credit union. The Hawaii Credit Union League acts as a clearinghouse for this listing and cannot assume responsibility for the validity of their descriptions.

Submissions to the Hawaii Credit Union League CU Classifieds can be submitted by e-mail to laurie.moore@hcul.org. Please indicate the dates you want your classified ad posted. All classified ads will be taken off this list after three months.