The Continued Evolution of HMDA
Posted by Laurie Okawa-Moore
on "September 23, 2021 3:56 pm"

The Home Mortgage Disclosure Act, implemented by Regulation C, assists in the identification of possible discriminatory lending patterns through the use of loan level data. Any HMDA-reportable institution knows that Regulation C has been in a constant state of evolution since January 2018.

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Secrets of a Successful Call Center Agent
Posted by Laurie Okawa-Moore
on "September 23, 2021 3:49 pm"

Call Centers create a competitive advantage for organizations that learn to create them well and train their agents to know what to say, what not to say, and how to sell while maximizing productivity and quality.

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Robbery: Basics and Beyond
Posted by Laurie Okawa-Moore
on "September 23, 2021 3:40 pm"

We have seen many changes in our country over the last year. In what seems to be an ever-increasingly violent world, what can we do to protect ourselves?

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