Get started with CU Webinar Network’s ACH Series

Posted by Laurie Okawa-Moore
on "December 02, 2021 10:26 am"

Even on Day 1, accountholders expect frontline staff to have all the answers. This fundamentals course is the perfect way to give newer frontline staff an ACH education boost – especially given today’s plethora of ACH transactions.

ACH Series: Quick Start Guide to ACH for the Frontline 
January 4, 2022 • 10:00 am – 11:30 am HST

Register here

AFTER THIS WEBINAR YOU’LL BE ABLE TO:

  • Understand the flow of an ACH transaction
  • Define the participants in the ACH Network and their responsibilities
  • Assist accountholders with common ACH questions
  • Explain the different types of ACH transactions
  • Distinguish between the use of a stop payment and revoked authorization

WEBINAR DETAILS

The frontline is the face of each financial institution. Ensuring they understand the different products and processes is crucial to maintaining accountholder satisfaction. This session will provide frontline staff with a non-technical overview of the ACH Network and provide answers to the most common accountholder questions. This back-to-basics program will describe how the ACH Network works, explain stop payments and unauthorized transactions, and differentiate the types of ACH transactions and authorizations.

WHO SHOULD ATTEND?

This session is ideal for branch, call center, and frontline staff.

TAKE-AWAY TOOLKIT

  • Electronic quick reference guide for frontline staff
  • Employee training log
  • Interactive quiz

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