HCU Services Corporation (HCUS) performs the procurement process for products and services that offer cost-effective solutions to member credit unions. Through "cooperative purchasing," HCUS harnesses the buying power of credit unions to establish a single dominant presence in the market place. HCUS staff conducts research based on the collective needs of credit unions, identifies the best service providers, negotiates favorable terms and conditions, awards contracts, markets programs to credit unions, and administers programs. Strategic business partners are selected on their ability to provide turnkey solutions, exceptional service, and competitive pricing. Prior to entering into a marketing agreement, HCUS investigates the company's viability, innovation, use of technology, and alignment with the credit union philosophy of "People Helping People." HCUS promotes the "one-stop-shop" concept and is committed to helping affiliated credit unions succeed.
ADVERTISING SPECIALTIES
American Solutions for Business
Provides high-quality promotional products, fast delivery times, and prices to fit all budgets with customization and relevant recommendations. It operates with a single layer of corporate management, which reduces overhead and enables customers to enjoy greater value per purchasing dollar. Contact Caressa Wicks or Karen Mendes.
AUDITING SERVICES
CU Pacific Audit Solutions, LLC
Provides professional auditing, including fraud audits and bond claims assistance, accounting, and related services exclusively to credit unions at competitive prices. Contact Tracey Itoman
CARD PROGRAMS
FIS
Offers complete turnkey credit card processing services inclusive of card issuing, risk management, plastics, and marketing services that take credit programs from setup and launch to market retention and support.
LSC
Offers low-cost debit card program and a suite of prepaid card programs, including VISA Gift Cards, VISA Travel Money Cards, and General Purpose Everyday Spend Prepaid Debit cards. Contact Mark Hamer
CONTRACT RENEGOTIATING SERVICES
JMFA – Contract Optimizer
Provides a free expert analysis of your service contracts to discover areas of savings and improved service. By managing the process, JMFA saves your staff time and provides unbiased recommendations. Contact Crissandra Fry
DOCUMENT DESTRUCTION AND STORAGE
Access
Provides premier records storage, document management and imaging, off-site media vault, and document destruction on Oahu, Maui, Hawaii, and Kauai. Contact Chris Harris.
EDUCATION AND RESEARCH
"CUSG CEO Connect - Rethink, Reimagine, and Reinvent" is a series of insights on technology, marketing and HR performance, brought to you by CUSG CEO Dave Adams.
CU TrendScan is a free quarterly digital publication that explores trends within the credit union industry.
Contact John Fotopoulos
ELECTRONIC LIEN AND TITLE SERVICE
Dealertrack Collateral Management Services, Inc.
Provides expertise in title administration, including electronic lien and titling, and is among the largest title management companies in the United States. Affiliation with all 50 states gives CMS insight into evolving legislation impacting the titling process. Contact Jerry Saros
FINANCIAL MANAGEMENT PROGRAMS
CUNA Brokerage Services, Inc. (CBSI)
Helps credit union members reach their financial goals through comprehensive personal financial management program. Contact Lesley Makekau or Lynn Nakasone
HR PERFORMANCE SOLUTIONS
CU Solutions Group offers performance and compensation solutions that enhance engagement and productivity.
Contact John Fotopoulos
INSURANCE PRODUCTS
CUNA Mutual Group
Offers a wide variety of insurance products, from bond coverage to credit disability and term life. Lending expertise also helps credit unions increase loan portfolios. Contact Lesley Makekau or Lynn Nakasone
Farmers Insurance Hawaii
Offers special discounts for credit union members on auto insurance, including discounts for being a homeowner, claims-free, and for purchasing a homeowners, renters, hurricane, flood, or dwelling fire policy through Farmers Insurance Hawaii. Contact Melanie Joseph
LENDING & CREDIT RISK/CECL/ALM
Abrigo
Offers a full suite of ALM, credit, lending, and portfolio risk products to aid member credit unions in streamlining loan origination, enhancing credit analysis, optimizing their portfolio risk, and making better strategic decisions. Contact Laura Wahl
LENDING SOFTWARE SOLUTIONS FOR CREDIT UNIONS
Origence
Offers a diverse, extensive library of products and services designed to help credit unions advance lending programs and achieve overall portfolio success.
CUDL AutoSMART utilizes a co-branded, state-of-the-art, auto-buying research and shopping tool for credit unions and their members, providing the most complete library of automobile shopping resources available online.
Contact Andrea Hussey-Leong
RateReset
Allows members to reset the term of a loan to adjust the payment to accommodate life changes or help pay off high coupon credit debt elsewhere. Contact Grant Kashiwabara or Becky Jandoc
MARKETING SOLUTIONS
CU Solutions Group offers marketing solutions that grow membership, increase service usage, and build loyalty. Contact John Fotopoulos
MASS COMMUNICATION SYSTEM
MEMBER ENGAGEMENT
Eltropy
The Eltropy platform allows credit unions to communicate with their members using text messaging and timely, relevant content. Contact Grant Kashiwabara or Becky Jandoc.
Harland Clarke
Harland Clarke is a leading provider of customer engagement solutions that help connect businesses and people how, when, and where it matters. The company offers payment tools such as checks and cards; and marketing services such as deposit and loan acquisition programs, digital marketing, performance analytics and promotional products for businesses. It deploys these solutions holistically, across print, phone, and digital channels, ensuring that the customers of its world-class client base enjoy a consistently superior experience. Contact Lee Minor
Illuma Labs
A Credit Union Service Organization (CUSO), specializes in voice authentication software for call centers. Contact Grant Kashiwabara or Becky Jandoc.
MEMBERSHIP ENHANCEMENT PROGRAMS
Love My CU Rewards
Offers exclusive incentives from U.S.-based companies to increase membership and satisfaction while providing an economic stimulus and reinvesting in community services. Receive free marketing kits and more when your credit union signs up. Contact Becky Jandoc
AutoCash
The AutoCash member reward certificate is collateral to secure your member’s auto loans. Your member is entitled to receive a FREE $20 gas card or a $50 Visa gift card, depending on the outcome of the visit. Contact Clint Papesch
WINcentive® Savings is a prize-linked savings account that offers members the chance to win cash prizes from a statewide drawing pool, with chances to win monthly quarterly, and an annual prize. Contact Grant Kashiwabara or Becky Jandoc
Diebold Nixdorf
Bridges the physical and digital worlds of cash and consumer transactions conveniently, securely and efficiently and delivers unparalleled services and technology essential to evolving in an ‘always on’ and changing consumer landscape. Contact Stuart Chun
POPi/o
The world’s premier provider of video banking solutions that enable human interactions that are easy, convenient and efficient. Contact Grant Kashiwabara or Becky Jandoc
Zogo
Gamified financial literacy app educates, engages, and attracts young people, teaching sound financial fundamentals and rewarding users for learning. Contact Grant Kashiwabara or Becky Jandoc
MORTGAGE SUPPORT & SOLUTIONS
Hawaii CU Solutions LLC
Offers mortgage lending training, mentoring, and support to credit union lending staff. Contact Alan Sakuma
OFFICE SOLUTIONS
Excalibur Print Systems & Supplies (formerly Cartridge World Honolulu)
Hawaii’s premier laser printer management company offers lower cost printer cartridges to full-service fleet management. Contact Aaron Chan
OVERDRAFT PRIVILEGE PROGRAM
John M. Floyd & Associates
Provides a valuable, fully compliant service to members. Your credit union receives recommendations for disclosures, notifications, member education materials, and procedural changes reviewed by state and federal examiners without criticism or negative remarks. Contact Crissandra Fry
SECURITY SOLUTIONS
Alert Alarm Hawaii is one of the largest full-service security companies in Hawaii and one of the largest independent security companies in the United States and is the only one in Hawaii with a certified local monitoring center. Contact Antoinette Boilard
STRATEGIC ADVISORY SOLUTIONS
CUSG’s Strategic Advisory Solutions advisors’ deep knowledge of strategy and deliberation are invaluable to fleshing out ideas, identifying gaps and reaching consensus among leadership. Contact Becky Jandoc
TECHNOLOGY
CU Solutions Group offers secure and reliable design, hosting, and mobile solutions for remote service delivery.
Contact John Fotopoulos
VENDOR MANAGEMENT/BUSINESS CONTINUITY/DISASTER RECOVERY/INFORMATION SECURITY
Buckley Technology Group
Provides credit unions with vendor management, IT/IS testing, disaster recovery planning, compliance services & solutions.
Contact Tim Buckley
Verafin
Provides a cloud-based, secure software platform for fraud detection and management, BSA/AML compliance and management, high-risk customer management, and information sharing. Contact Grant Kashiwabara or Becky Jandoc