08121420 Operations School

 DAILY AGENDA

8:30 - 9:00 am          Registration & Continental Breakfast

9:00 - 10:30 am        Operations Compliance School

10:30 - 10:45 am      Morning Break

10:45 - 12:00 pm      Program Continuation

12:00 - 1:00 pm        Lunch Provided

1:00 - 2:30 pm          Program Continuation

2:30 - 2:45 pm          Afternoon Break

2:45 - 4:00 pm          Program Continuation

Topics

                        • Compliance Management System
                        • Holds - Checking the Process
                        • Identity Theft - It's a Concern!
                        • Technology Service Provider Contracts
                        • Taking the Confusion Out of Reg E Disputes
                        • BSA Hot Topics
                        • Advertising Compliance
                        • Rate Changes - What is your process?
                        • CFPB Complaints: lessons that we can learn from bad apples!
                        • Sending Disclosure Electronically
                        • Consistency with Documenting Deposit Products
                        • Changes: it's time for a fee change
                        • Training
                        • Compliance Resources